A failure in a heat network means that the supply of heat is not working properly. This can result in no heating or no hot water. A failure can occur in the network itself or in the installation of a building.
More explanation about heat networks? Click here to read about heat grids
You often notice a failure because the heating doesn't heat up or the hot water drops out. Sometimes the temperature is lower than normal or varies greatly. Not every interruption is an outage; sometimes it is planned maintenance.
Breakdowns can be caused by technical defects, leaks, wear and tear of parts or work on the network. External factors, such as excavation work, can also affect the heat supply.
Want to know more about how these breakdowns are fixed? Read more about heat grid maintenance here.
The party that manages and operates the heat network is responsible for failures in the network. Problems in the system within a building often fall under a different responsibility.
Want to know more about who is responsible for a heat network? Read more about operations and those responsible here.
A heat network failure is in the network of pipes outside the building. A delivery system failure is in the system inside the building that transfers heat. This difference determines who resolves the outage.
Want to know more about management and maintenance? Read more about the maintenance of a heat network or delivery system here.
Heat grid breakdowns are resolved by specialized breakdown and maintenance teams who work according to established procedures to safely restore heat supply.
Want to know more about the outage service? Read our 24/7 heat grid outage service here.
Regular maintenance detects wear and technical problems on time. This reduces the chance of unexpected failures. Preventive maintenance ensures that installations last longer and operate more reliably.
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